Black Navy Keychain

Refund Policy

Refund Policy

Michigan Custom Craftworks, LLC strives to give you 100% satisfaction when shopping with us. In the event you are not satisfied with your purchase, you may return your purchase within 14 days. A copy of the original receipt is required and must be sent back with your product in the original packaging unaltered in anyway. Certain restrictions apply. Purchases placed over the phone or special custom orders, and on sale clearance merchandise are non-refundable and no returns will be accepted.

 

Return Policy Definitions:

Each product has a return policy detailed on its product page under disclaimers. Below is more in-depth information regarding the meaning of those terms: Click the Learn more button now.

 

I. “14 Day Return Policy”- Learn More Disclaimers:

• An original receipt is required.
• Pre- authorization is required for all products returned through mail must be submitted on website return policy form first.
• Items must be in the original packaging.
• Items must not be used, or leather altered in any way.
• Returns that are accepted are subject to a $30.00 restocking fee that may be charged to your account.
• Customers are responsible for paying return shipping, at their own costs to return the item.

“Not Returnable”

Items under this policy are not eligible for returns, all sales are final. Shipping fees related to special order items are not refundable. Items under this policy include but are limited to:

• Clearance Items
• Discontinued Items
• Final Sale Items
• Special Order Items (Custom Craft, Name Engraving etc.)

II. Michigan Custom Craftworks, LLC- Custom Leather Work Policy:

• All Custom Leather Work Request- require a written “Yes” in email inquiry.
• An Invoice of 50% of the total amount excluding sales tax and shipping cost will be sent to the customer in a email as a secured down payment received before any custom leather work is started.

Return Procedure

Contact us online, email us at micustomcraftworks@gmail.com, to initiate a return for items ordered online. If, we are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item shipped outside the United States.

III. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and refunded to the original form of payment.

Refunds for purchases made by credit card will be refunded to the credit card used in the original transaction. Once the refund is processed, it can take 5-7 days for your bank to release the funds. In the event we are unable to process the refund to the original credit card, the refund will be issued to a Visa debit gift card.

Missing or Damaged Items

If your package arrives and there is product damage during transit, or an item was incorrect or missing, we recommended reaching out to our Customer Service Team immediately to get the issue corrected. You will need to provide the following items to open a claim for damaged goods:

• Order number.
• Items and quantity of leather products that were damaged.
• Pictures of the damaged package and all damaged product to be included in the claim.

You will need to provide the following items to open a claim for incorrect or missing items:

• Order number
• Items missing
• Items that were incorrect if applicable.

Please note that you have 5 days from the time the package is marked delivered to contact our Customer Service Team and open a claim to get this corrected. Michigan Custom Craftworks, LLC is not responsible for replacing missing or damaged items if a claim is not filed within this 5 day timeframe.

“General Shipping Terms”:

•  Non-contiguous US States and territories like Hawaii and Alaska are excluded from free shipping promotions and are subject to different shipping flat rates. See the checkout page for the current shipping rates. 
• Some Large or heavy orders do not qualify for shipping promos. If your order does qualify for a shipping offer, a customer service representative will contact you with a new shipping quote.
• Free shipping on orders over $99.00 anywhere only in the lower US 48 States.
• Free shipping threshold promotions may be discontinued at any time without notice. 
• Orders shipped to PO Box or APO addresses may take 2-4 weeks to arrive due to USPS delays.
• Orders may take up to 5-7 days to process through our warehouse.

“Special Order Shipping Terms”:   Under Learn More Button 

• Special order items ship directly from the supplier to your door and are subject to different shipping procedures and policies. Please reference the list for more information.
• Special (Custom Order Shipping Terms):
• It may take up to 24 hours to receive your shipping confirmation.
• Shipping on Custom order items are non-refundable.
•  Additional shipping charges may apply for Special Order Items.
• Shipping times will vary by destination. 

 

“Privacy at Michigan Custom Craftsworks”

Privacy Policy & Terms Condition:

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from micustomcraftworks.com website. 

 Personal information we collect:

When you visit the Micustomcraftworks.com website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies: 

 “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org

“Log Files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “Tags”, and “Pixels”, are electronic files used to record information about how you browse the Site. Additionally, when you make a purchase or attempts to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

Michigan Custom Craftworks uses cookies to collect information around abandoned, an SMS message will be sent as a reminder. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.